Return and exchange policy

Please inspect your order promptly and contact us within 7 days of receipt if you find a confirmed quality issue, wrong item or quantity discrepancy.

Eligible cases

• Products differ from the confirmed order.
• A confirmed manufacturing defect affects normal use.
• Quantity does not match the invoice or packing list.

Not normally eligible

• Damage after delivery, improper storage or misuse.
• Customized, OEM/ODM or specially produced items without a confirmed production defect.
• Returns based only on changed market demand or unsold inventory.
• Returns sent without prior written approval.

Email support@toycrew.cn with the order number, photos or video, labels and affected quantity. We will review the evidence and propose replacement, credit or another agreed solution.